The Securities and Exchange Board of India (“SEBI”) has released a draft of the revised ‘Investor Charter for Registrars to an Issue and Share Transfer Agents (RTAs)’, aimed at improving investor protection, transparency, and awareness around Registrar to an issue and share transfer agent (“RTA”) services.[1]
The original Investor Charter for RTAs was introduced through SEBI circular dated November 26, 2021, laying out essential information for investors interacting with RTAs for various investor service requests. The charter included details on services provided by RTAs, timelines for processing, rights and responsibilities of investors, dos and don’ts, and mechanisms for grievance redressal.
In view of evolving market practices and regulatory advancements, including the introduction of the Online Dispute Resolution (ODR) platform and SCORES 2.0, SEBI has proposed a revision of the charter. The updated version seeks to reflect these developments and further SEBI’s commitment to enhancing financial literacy and consumer protection in the securities market. SEBI has invited stakeholders to submit their comments and suggestions on the proposed charter latest by May 02, 2025, through the online public comments’ portal.
[1] https://www.sebi.gov.in/reports-and-statistics/reports/apr-2025/investor-charter-for-registrars-to-an-issue-and-share-transfer-agents-rtas-_93423.html